Return and Refund Policy
1. Introduction
At Brisbane & Co., we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may return it under the conditions outlined in this policy.
2. Company Information
Brisbane & Co.
Address: Brisbane Rd, Booval QLD 4304, Australia
Email: info@brisbaneco.com
3. Shipping and Delivery
Orders are dispatched within 48-72 hours of payment confirmation. All orders are shipped with a tracking number. Estimated delivery time is between 7-10 business days.
4. Return Policy
Customers may return items within 30 days of receipt. Returned items must be unused, in their original packaging, and in resellable condition. Items that are damaged, worn, or altered may not be eligible for a refund. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
5. Refund Policy
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days to the original payment method. Shipping costs are non-refundable.
6. Exchanges
If you wish to exchange an item, please contact us at info@brisbaneco.com. Exchanges are subject to stock availability.
7. Contact Information
For any inquiries regarding returns and refunds, please contact us at info@brisbaneco.com.